For final sale product, items are not eligible for a return or refund.

If you have a quality issue with an item you've purchased and received, please contact the ShopShops Customer Service team using the 'Contact Us' button at the bottom of the Help & FAQs within three (3) business days of receiving your item. We cannot review inquiries made after the 3rd business day.

In the case that you dispute the quality of a vintage or secondhand item subject to Section 7 of this Agreement, Company, in its sole discretion, may review the seller’s method for presenting the item and determine if the seller misrepresented item, in which case Company will provide you a refund in accordance with Company’s policies and procedures.

Company is not responsible for the fulfillment or shipment of the purchased items. Fulfillment and shipping times will vary based on seller's location and the shipping address. Company will honor refund requests if (a) the order has not shipped after fourteen (14) calendar days or (b) if the order has not reached the shipping address within twenty-one (21) calendar days of the third party shipment carrier taking possession of the order.

If you do not receive the purchased item, you must report the issue to Company within three (3) business days of the latest estimated delivery date in accordance with Company’s policies and procedures. Subject to the seller completing the shipping carrier’s claims process for lost or non-delivered items, Company will only provide a refund if the seller or the shipping carrier determines the item was not delivered. Company has no obligation to provide you a refund for any item you voluntarily return to seller or Company. Any approved and processed refunds will be reflected on your original payment account balance.

Company has the right, in its sole discretion, to refuse to accept voluntary returns or other refunds and/or to charge restocking fees for voluntary returned or abandoned items. If you refuse to accept delivery of a package sent to the shipping address on file, Company will consider the property abandoned after thirty (30) days and may charge you reasonable expenses incurred due to such refusal to accept delivery.

Upon receipt of an order, it is your sole responsibility to examine and confirm the item is authenticate. If you question the authenticity of an item, you must follow the process outlined in Company’s policies and procedures to dispute such authenticity, including, but not limited to: (a) notify Company of authentication issue within three (3) business days of you taking possession of the purchased item, (b) no removal or tampering with the “Verified Seller” tag from the item in question, and (c) obtaining a formal judgment from a third party authentication service. The “Verified Seller” tag is not a warranty as to the authentication of an item, but signifies that Company verified the seller as a purveyor of authenticate items. If you remove or tamper with the “Verified Seller” tag, Company shall have no obligation to honor any third party authentication judgment or any verification requests. If the third-party authentication service finds that the item is unauthentic, Company will refund you the cost of the purchased item(s) less any related expenses as provided for in Company’s policies and procedures. At Company’s sole discretion, Company may also offer third party authentication services in accordance with documentation Company provides to you.

If you receive a damaged order or an item is missing, you must notify the seller within three (3) business days of you taking possession of the damaged item or the third party carrier’s delivery date. The seller, in its sole discretion, will determine the availability of a refund. If you notify Company, within the three (3) business day timeframe of such damaged or missing item, Company will refer the matter to the seller for the seller to determine the availability of a refund.